The key to improving latency on customer calls

According to research by IDC, global business leaders think of customer call latency as a higher priority than speed. Despite this fact, many organizations still struggle with major latency issues, causing many issues for call centers.

So, how can companies improve latency to ensure more quality calls and better experiences for both customers and agents?

Dig into this article to gain more insight and discover how monitoring and testing your call latency can enhance your contact center operations.

Vendor:: Cyara
Posted:: Apr 30, 2024
Published:: Apr 30, 2024
Format:: HTML
Type:: Blog

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